Hyatt Process Updates with Mimeo Mimeo’s Marketplace gives Hyatt an online branded storefront where hotel managers customize materials for locations and order materials as needed. CHALLENGE Hyatt’s Learning & Development and Marketing teams produce documents and consumables for hotel locations. Their process was time consuming, vulnerable to errors, and cost intensive. Plus, warehoused materials would frequently become obsolete. PROBLEM SOLVING Mimeo’s Marketplace gives Hyatt an online branded storefront where hotel owners/managers customize materials for their locations and order materials as needed – no more warehousing. The storefront also provides automated online tracking throughout the entire process which was not available before. Download the Case Study BONUS Hyatt elected a Marketplace Administrator to manage the document library and ensure that materials were up to date. 1 person can now manage storefronts for 4 departments. ABOUT THE CLIENT Hyatt Hotel Corporation is one of the world’s premier hotel companies. Hyatt subsidiaries own, manage or franchise more than 550 hotels and resorts worldwide. www.hyatt.com “Mimeo now provides a one stop shop for hotel managers to get the materials they need, when they need them.” -Christy S., VP Learning & Development
